EMOREDO EROERE HOPE

Financial Operations Specialist | Universal Teller

OVWIAN UDU WARRI, NG.

About

Leveraging a background in financial operations and statistics, Emoredo Eroere Hope is a detail-oriented professional with proven expertise in cash management, transaction processing, and customer service within banking environments. Adept at applying critical thinking and technological solutions, she aims to contribute to a reputable financial firm by enhancing operational efficiency and ensuring due diligence in all financial transactions. Her experience spans from frontline banking to inventory management, demonstrating a versatile skill set focused on accuracy and client satisfaction.

Work

Polaris Bank Limited

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Universal Teller

, , Nigeria

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Summary

Managed diverse financial transactions for customers, including cash handling, transfers, and fixed deposit operations, ensuring accuracy and client satisfaction within a banking environment.

Highlights

Processed high volumes of daily cash deposits and withdrawals, maintaining strict adherence to financial regulations and internal policies.

Facilitated various customer transfers, including foreign transfers, accurately and efficiently, enhancing service delivery and customer satisfaction.

Managed fixed deposit bookings and payments, ensuring precise record-keeping and timely execution of financial instruments.

Provided exceptional customer service, resolving inquiries and assisting clients with complex banking needs to foster positive relationships.

Parallex Bank Limited

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Teller

, , Nigeria

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Summary

Executed core banking operations, including cash and cheque processing, and managed ATM functions to support daily financial services and operational efficiency.

Highlights

Managed daily receipt of customer deposits and accurate disbursement of cash, ensuring transactional integrity and balancing daily accounts.

Processed and truncated customer cheques efficiently, contributing to streamlined back-office operations and reduced processing times.

Oversaw the loading, unloading, and processing of ATM transactions, ensuring continuous service availability and accuracy for customers.

Maintained meticulous records for all transactions, supporting robust financial accountability and preparing for auditing processes.

Vi - Isioma Electrical

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Accountant/Stock keeper

, , Nigeria

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Summary

Managed financial records and inventory for an electrical materials company, handling cash, bank deposits, and comprehensive stock control to ensure operational flow.

Highlights

Received cash from customers and managed daily bank deposits, ensuring accurate financial reconciliation and secure fund management.

Issued receipts for all transactions, maintaining transparent and auditable financial records for internal and external stakeholders.

Conducted regular inventory counts and managed stock of electrical materials, optimizing availability by 15% and minimizing losses.

Provided detailed financial reporting and inventory updates to management, supporting informed purchasing and sales decision-making.

Ichene and Sons Stores

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Sales Representative

, , Nigeria

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Summary

Oversaw the sale and procurement of goods, managed customer interactions, and coordinated with third-party suppliers to drive business operations and client satisfaction.

Highlights

Managed the end-to-end process of goods acquisition and sales, ensuring product availability and contributing to a consistent revenue stream.

Attended to a diverse customer base, providing product information and resolving inquiries, resulting in enhanced sales experience.

Coordinated effectively with third-party suppliers, ensuring timely delivery and quality of goods, which improved supply chain reliability.

Developed strong interpersonal and negotiating skills, contributing to positive customer relationships and achieving sales targets.

Education

Delta State polytechnic Ozoro

Ozoro, Delta State, Nigeria
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Higher National Diploma Statistics

Delta State polytechnic Ozoro

Ozoro, Delta State, Nigeria
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National Diploma Maths and Statistics

Hossana comprehensive high school Aladja Delta State

Aladja, Delta State, Nigeria
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Senior School Certificate (SSCE) General Studies

Hossana comprehensive high school Aladja Delta State

Aladja, Delta State, Nigeria
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Junior School Certificate (JSCE) General Studies

Languages

English

Certificates

Associate International Institute of Project and Safety Management

IIPSM

Customer Service skills

Alison

Fundamentals of Sales Management

Skills

Financial Operations

Cash Handling, Transaction Processing, Due Diligence, Financial Monitoring, Record Keeping, Cheque Truncation, ATM Operations, Fixed Deposit Management, Financial Reconciliation.

Software Proficiency

MS Word, MS Excel, MS PowerPoint, Finacle, Flexcube.

Customer Service & Sales

Interpersonal Communication, Negotiation, Customer Service, Product Advising, Sales Management, Client Relations.

Inventory & Logistics

Inventory Management, Stock Control, Supply Chain Coordination.

Analytical & Organisational

Attention to Detail, Critical Thinking, Problem Solving, Data Analysis, Organisational Skills, Time Management.

Professional Development

Project Management, Safety Management.